FAQ - Frequently Asked Questions

Do you bring your own supplies?

• Yes. We bring a vacuum, bucket, mop, cleaning towels etc. We supply our cleaners with everything including all purpose cleaner, degreaser and magic erasers. If you have a specific cleaning product you’d like, simply leave it out and we’ll use it​.

• Can you use green products?

  •  Yes. If you’d prefer other green products be used you are welcome to provide them.​

• Do I have to be there for my service?

  • No. However, we do ask that you be there for your first service to give the crew a brief walk through. After that there is no need.

• What if I’m not happy with my cleaning?

  • Call us with in 24 hours and we will send someone back at no extra charge to redo anything you are unhappy with. ​

• Can your crew access my home if I’m not there?

  • Yes. You are welcome to provide an access code, leave a key, or lock box.

• Are your cleaners insured and bonded?

  • Yes. We also carry unemployment insurance, workman’s compensation.